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Client Rights and Responsibilities

 

Client Rights

 

As a client of Nashville Cat Clinic, you have the right:

 

  • Core Values

To expect a PURRFECT visit that incorporates our core values of Passion, Understanding, Rapport, Reliability, Feline Friendly, Education, Communication and Teamwork.

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  • Respect

To be treated with consideration, respect, and compassion by all team members of Nashville Cat Clinic.

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  • Credentialed Team

To receive care for your cat from appropriately licensed and credentialed team members, including veterinarians, technicians, assistants, and students in a Feline Friendly environment.

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  • Informed Participation

To be an active, engaged and informed participant in the care and treatment of your cat.

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  • Education

To feel empowered to make the best care decisions for your cat from a place of education, information and knowledge.

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  • Treatment Plans

To be informed of the costs of services we provide in advance of them being performed and to approve and/or decline services at your discretion.

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  • Accommodations

To be provided with reasonable accommodations to afford access if you have any disabilities or limited English language proficiencies.

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  • Timely

To receive fair, timely, and objective review of any concern or complaint you have regarding your experiences with Nashville Cat Clinic.

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Client Responsibilities

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As a client of Nashville Cat Clinic, you are responsible for:

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  • Healthy Habits

Being the hero of your cat’s healthcare journey by ensuring healthy habits of exercise, proper diet, routine preventative care, and vaccinations.

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  • Respect

Showing respect to others, including the veterinary support and management team at Nashville Cat Clinic as well as other clients and patients.

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  • Communication

Clearly communicating your wants and needs before, during, and after an appointment.

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  • Operational Procedures

Abiding by administrative and operational procedures including Feline Friendly handling principles, appointment scheduling, and prescription refill requests.

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  • Understanding

Reading and understanding any consent forms and treatment plans that you sign and to ask the NCC team for clarification when you do not understand medical terms or instructions about your cats plan of care.

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  • Collaboration

Working collaboratively with providers to develop and carry out agreed-upon treatment plans for your cat, including any necessary follow-up visits and at-home care.

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  • Financial Obligations

Honoring your financial obligations and abiding by the payment policies agreed to when your cat receives care.

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  • Feedback

Using the appropriate client feedback processes to address any concerns that may arise from your experience with Nashville Cat Clinic.

 

​For questions feel free to give us a call. (615) 361-1844​​​

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