POLICIES & PROCEDURES
The policies and procedures have been constructed to help in making our office more cat and owner friendly. Some are for efficiency and others are for the safety of you and your cat, as well as the safety of others.
Please click on a topic below to learn more!
The policies and procedures have been constructed to help in making our office more cat and owner friendly. Some are for efficiency and others are for the safety of you and your cat, as well as the safety of others.
Please click on a topic below to learn more!
Hours
MONDAY • TUESDAY •
THURSDAY • FRIDAY BY
APPOINTMENT
7:30am to 5:30pm …………………………………………………………(615) 361-1844
WEDNESDAY • SATURDAY BY APPOINTMENT
7:30am to 12 noon …………………………………...……………………(615) 361-1844
AFTER HOURS CONTACT
NASHVILLE PET EMERGENCY CLINIC ……………………………….……(615) 383-2600
To better serve you, we prefer appointments. Scheduled appointments will be given priority over walk-ins. Walk-ins may be required to drop off their pet, or schedule a visit for another time. Emergencies are given first priority over any appointment. Doctors will see appointments between 8 - 12, and from 2 - 4:45. Please understand that late appointments may be cut short in that we must close at 5:30 sharp. All of our employees either have children in day care or other commitments where their presence is required.
7:30am to 5:30pm …………………………………………………………(615) 361-1844
WEDNESDAY • SATURDAY BY APPOINTMENT
7:30am to 12 noon …………………………………...……………………(615) 361-1844
AFTER HOURS CONTACT
NASHVILLE PET EMERGENCY CLINIC ……………………………….……(615) 383-2600
To better serve you, we prefer appointments. Scheduled appointments will be given priority over walk-ins. Walk-ins may be required to drop off their pet, or schedule a visit for another time. Emergencies are given first priority over any appointment. Doctors will see appointments between 8 - 12, and from 2 - 4:45. Please understand that late appointments may be cut short in that we must close at 5:30 sharp. All of our employees either have children in day care or other commitments where their presence is required.
Drop-Off Service
BY
APPOINTMENT
Drop-off service is available by appointment. You may drop off your cat between 7:30 - 10 am. The doctor will examine your cat and then call you to discuss treatment. They will be ready for pick up after 2:30 unless the doctor makes other arrangements.
Drop-off service is available by appointment. You may drop off your cat between 7:30 - 10 am. The doctor will examine your cat and then call you to discuss treatment. They will be ready for pick up after 2:30 unless the doctor makes other arrangements.
Surgery Drop-Off
BY
APPOINTMENT
Cats scheduled for surgery must be admitted to the clinic no later than 9:30 am in order to ensure adequate time for presurgical preparations. Animals arriving after 9:30 am may be required to reschedule their procedure. All surgery patients must be completely fasted, no food or water, starting no later than midnight the night before surgery.
Cats scheduled for surgery must be admitted to the clinic no later than 9:30 am in order to ensure adequate time for presurgical preparations. Animals arriving after 9:30 am may be required to reschedule their procedure. All surgery patients must be completely fasted, no food or water, starting no later than midnight the night before surgery.
Hospitalization
BY
APPOINTMENT
If you are a first time client and your cat is hospitalized, you will be required to leave a 50% deposit of the estimated bill.
If you are a first time client and your cat is hospitalized, you will be required to leave a 50% deposit of the estimated bill.
Visitation
Visitation of
hospitalized cats is permitted and in most
situations is encouraged unless the doctor feels
visitation would be detrimental to the cat's
condition. To serve you better, it helps us to
schedule your visit in advance. Visitation is
only during office hours, and visits should be
limited to 20 minutes.
There is absolutely NO after hours visitation or discharge of animals. Our technicians are not allowed to let anyone in the building after hours.
There is absolutely NO after hours visitation or discharge of animals. Our technicians are not allowed to let anyone in the building after hours.
Boarding
We offer boarding
at our clinic. We must make sure that we don't
allow contagious diseases to enter our boarding
facility. To this point, we require that all
boarders be up to date on their distemper and
upper respiratory, and virulent strain vaccinations.
No other vaccines are
required.
We will also check for fleas; if any are noted
the cat will be treated and services charged
for upon admission
Carriers
All cats are to be
under the control of their owner at all times
while in the clinic. Please keep your pet in a
cat carrier
or wrapped in a towel or blanket, or on a
harness or lease. Being in the clinic is
sometimes a scary experience for your cat, and
you cannot always predict how your cat will
respond.
Pet Restraint
In
most situations it is fine for the owner to hold
their cat, as they tend to be more comfortable
this way. However, if the doctor feels it is
necessary they may have a technician hold the
cat. We don't want you or your cat to be injured,
and being examined can be a stressful experience.
We may tell you that your cat will need
anesthesia in order to be examined. This is not
us telling you that your cat is "bad." Please
understand that we only have your cat's best
interest in mind. If you were scared of the
dentist, you would be asking them for gas or a
sedative. In the same vein, we can ease you cat's
fears about going to the vet by letting them
sleep through their exam.
Payment
Payment is
expected at the same time services are rendered.
We accept cash, local checks, VISA, MasterCard,
and Discover. If you are not an established
client, we require a 50% deposit of the estimated
charges for your cat to be hospitalized. The
deposit is applied to the total when your cat is
discharged from the hospital. Payment of the bill
in full is required before patient discharge from
the hospital. We cannot hold or post-date checks.
Please refer to out "Financial Options" page for more information on payment options.
Please refer to out "Financial Options" page for more information on payment options.
Phone Calls
Please feel free
to call us. We need to hear from you about
problems your cat is having. Please talk to our
technicians, as they are very knowledgeable and
can handle most of your problems. If they cannot
answer your questions, they will consult the
doctor and return your call. In some cases, the
doctor himself may return the call.
We look forward to building a caring and lasting relationship with you and your pet.
We look forward to building a caring and lasting relationship with you and your pet.